Privacy Policy

NusaSelecta ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we handle, use, store, share, and protect information when you use the NusaSelecta mobile application, website, and related services. The application does not contain a registration feature, and no personal data is collected directly through the app itself.

By accessing or using NusaSelecta, you agree to the access and use of information in accordance with this Privacy Policy.

1. Information Accessed by the App

The NusaSelecta application acts as a portal for existing customers. All personal information accessed and displayed by the app is collected offline or through external channels when you subscribe to NusaSelecta internet services. The app accesses the following information from our internal systems:

Personal Information

• Customer ID or Subscriber Number
• Full Name
• Email Address
• Phone Number
• Service Installation Address

Account and Service Information

• Subscription details
• Purchased packages and services
• Billing and payment records
• Customer support communications

2. How We Use Your Information

We use the accessed information to:

• Provide and manage internet services and customer accounts.
• Authenticate existing users and secure accounts.
• Display invoices, billing information, and payment history.
• Process package purchases and service requests.
• Provide customer support and technical assistance.
• Send important service notifications and announcements.
• Detect, prevent, and investigate fraud, abuse, or security incidents.
• Comply with legal and regulatory obligations.

3. Information Sharing

We do not sell or rent your personal information to third parties.

We may share information only in the following circumstances:

• Service Providers: trusted vendors that assist with hosting, payment processing, customer support, analytics, or technical operations.
• Legal Requirements: when required by applicable laws, regulations, court orders, or government authorities.
• Business Protection: when necessary to protect our rights, customers, systems, or services.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no transmission method over the Internet or electronic storage system can be guaranteed to be 100% secure.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services;
• Maintain customer accounts;
• Comply with legal obligations;
• Resolve disputes and enforce agreements.

When information is no longer required, it will be securely deleted or anonymized.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Withdraw consent where applicable;
• Object to certain processing activities.

7. Notifications and Communications

NusaSelecta may send notifications related to:

• Billing and payment reminders
• Service status updates
• Maintenance notifications
• Security alerts
• Promotional offers and service announcements

You may opt out of promotional communications where applicable, but essential service-related notifications may still be sent.

8. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.

9. Third-Party Services

The application may contain links to third-party websites, payment providers, or services. We are not responsible for the privacy practices of those third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page. We encourage users to review this policy periodically.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

NusaSelecta
Email: sales@nusaselecta.id
Website: https://nusaselecta.id